GutSpiceX Refund & Replacement Policy

1. Overview

At GutSpiceX, your satisfaction matters to us. Every meal is freshly prepared, safely sealed, and delivered under strict temperature-controlled conditions. Because our products are perishable, we do not accept returns or offer cash refunds.

 However, we stand by the quality of our food and service. In the rare event something goes wrong, we will always make it right — through a replacement or store credit (wallet balance).

2. Eligibility for Replacement or Store Credit

You may request a replacement or credit if:

● Your order arrives damaged, leaking, or improperly sealed;

● Meals arrive warm or spoiled due to shipping delays or handling issues;

● One or more items are missing or incorrect; or

● Delivery fails to arrive on the confirmed date due to carrier error.

Requests must be made within 7 days of delivery by contacting support@gutspicex.com with your order number, photos (if applicable), and a short description of the issue.

3. What We Don’t Cover

We’re unable to issue replacements or credits for:

● Personal taste preferences or ingredient dislikes;

● Meals not refrigerated promptly after delivery;

● Incorrect address or missed deliveries caused by customer error; or

● Requests submitted more than 7 days after delivery.

4. Resolution Options

Depending on the issue, GutSpiceX may, at its sole discretion, offer one of the following:

● Replacement shipment of the affected meals in your next order cycle; or

● Store credit added to your GutSpiceX Wallet, which can be applied automatically to future orders.

No cash or card refunds are issued under any circumstances.

5. Subscription Cut-Off & Cancellation

Because each meal is prepared fresh to order:

● Orders become non-modifiable and non-refundable once they enter the fulfillment stage (after the weekly cutoff).

● Cancellations or skips must be completed before the cutoff time displayed in your account dashboard.

6. Product Returns

For food safety reasons, we cannot accept returned meals. If you receive a product that you believe is unsafe, please dispose of it safely and notify us immediately for review.

7. Our Commitment

We are committed to delivering safe, nutritious, and delicious meals every time. If we fall short, our team will make every reasonable effort to ensure your satisfaction — through a replacement, credit, or service improvement.

8. Contact

For any concerns or support requests, please contact us at:

 📧 support@gutspicex.com

 🕒 Response time: typically within 24–48 hours (Mon–Fri)